A new magazine reviewing commercial Internet sites may
prove to be ahead of the curve.
By CONSTANCE L. HAYS (NYT) 1001 words
Published: April 21, 1997
POSSIBLY before its time, a new magazine has appeared in
which seasoned-sounding surfers review Internet sites
peddling everything from imported olive oil to domestic
flight reservations.
Something of a cross between TV Guide and ''Travels With My
Aunt,'' the magazine, Internet Shopper, introduced earlier
this month, provides a critical, at times cranky,
commentary on the content, appearance and customer service
of the World Wide Web sites it chooses to review, even
marking its favorites with a little logo.
Given the scanty amount of real commerce yet taking place
in cyberspace, there may be more grousing than shopping for
those who surf the Web, credit card number at the ready.
But Internet Shopper plunges gamely ahead.
Buying a mutual fund? A writer checked out eight sites
where someone can do it, including Fidelity Online and the
discount Net Investor. How about tickets for an R.E.M.
concert? Another writer gives the lowdown on what happened
when she tried to buy some using the on-line version of
Ticketmaster.
''Ticketmaster may be the best,'' she concedes, ''but
visually the site is nothing to write home about.''
Hungry after all that clicking? Mail-order food sites,
including one called thefoodstores, get their turn on the
grill. ''Thefoodstores is actually a grouping of five
separate stores, and if more stores come along with more
products, it's going to go from simply messy to a
nightmare,'' the critic glowers. Basic concerns, like how
simple it is to pay for purchases on line, are evaluated
along the way.
Internet Shopper was dreamed up by Mecklermedia, which
already has the business publications Internet World and
Web Developer in its portfolio, along with a trade
newspaper, Web Week. The thought was to create a
continuously updated guide to the fast-evolving Internet
for shoppers with varying degrees of familiarity with what
is available, said Alan M. Meckler, the company's chairman
and chief executive.
''It's going to be as fat as a phone book in a year and a
half,'' Mr. Meckler promised. The first issue is a dainty
110 pages, 25 of which are ads. A full-page ad started at
$3,500 for the first issue, and increased to $4,500 for the
next issue of what is planned as a quarterly. The full-page
advertisers include Ameritech, Blockbuster, AT&T and
the Columbia House record club. There are other, smaller
ads from Web sites and discount electronics dealers.
It is not the first publication to position itself as a map
for the Internet's commercial side, but it does seem to be
alone in its approach to the Internet purely as a shopping
destination. And maybe they are just a teeny bit defensive
about it. ''Using the Net to go shopping might seem pretty
trivial at first,'' writes Dan Rosenbaum, the editor, at
the front of the magazine. ''Not so.''
But just what would make people turn to a grizzled medium
like magazines to help them shop their way through the cool
and groovy Net? And -- examples like Amazon Books aside --
is there enough of an on-line shopping critical mass to
support publications devoted to it?
One analyst says no. ''In 1996, the retail opportunity on
line was $516 million,'' said Emily Green, a consumer
specialist at Forrester Research Inc. in Cambridge, Mass.
''We feel the channel has a lot of potential, but it's not
going to be realized overnight, which is why I worry about
the short-term success of a magazine like Internet
Shopper.''
Technological as well as psychological obstacles remain
before on-line shopping can hope to become really big, she
said, adding that her own experiences had ranged from
unsatisfactory to dismal.
''It fails in the 'I'm depressed and I feel like buying
myself a pair of shoes' category,'' she said. ''I don't
find it to be entertaining at all. It has potential in the
'I'm pressed for time and I need a solution' category.''
But often, on-line shopping is only half complete, she
added, because selection is so poor. One merchant admitted
to her that selection was based on ''whatever we had the
most of, since we can't afford to change the Web site that
often.''
No wonder, then, that other consumer magazine publishers
have steered clear of dedicating themselves exclusively to
shopping.
Ziff-Davis, a unit of the Softbank Corporation, sets the
standard when it comes to computers and shopping with its
monthly Computer Shopper -- 900 pages, mostly ads -- but
on-line purchases are only one of various ways to buy the
products featured in this hefty compendium. And even
Ziff-Davis's Yahoo Internet Life, which has 19 pages of Web
site reviews in the April issue, has no special category
for shopping sites. (A page called ''Pretty Strange,''
though, does have a few odd consumer options, like the site
offering intentionally unattractive false teeth.)
A third Ziff-Davis magazine, Internet Underground, includes
a Top 10 list of Web sites reviewed in brief. But again,
only a few could be considered shopping destinations, like
www.carscost.com (about buying a new car).
''People's desire to use the Internet is multifaceted,''
said Daniel Rosensweig, executive vice president of the
Ziff-Davis Internet publishing group. ''We have areas of
content, and contained within those are places to shop.
We're doing the reverse of what they're doing, and we
wouldn't consider ourselves in the same camp.''
CMP Publications Inc. is also in the field with its
Netguide magazine. The April issue includes a review of
real estate options on the Web for someone trying to sell a
house. It is generally kinder in tone than the Internet
Shopper, but can lack a little in the creativity
department. ''No matter where you start your search on the
real estate Web,'' chirps the writer in the final
paragraph, ''you're sure to end up at home.''